The Fastest, Safest Way to Get CASH for Your GOLD!      1-888-636-4515

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Frequently Asked Questions

GET A FREE APPRAISAL!

Our Appraisal Kit is the fastest, safest way to determine theĀ  value of your gold quickly and easily!

How much do you pay for gold?

We update and clearly show how much we pay for gold every day. If you would like a free verbal gold appraisal, please call us at 888-636-4515 or email us at [email protected]

What is a Pennyweight?

A Pennyweight is standard unit of measure used to weigh precious metals.  20 Pennyweights (DWT) are equal to one (1) ounce.

What is a Spot Price?

A spot price is the market price for immediate delivery of a commodity, such as gold, silver or platinum. This is the price gold is trading at for the day.

Do you pay for gemstones?

Unfortunately we do not pay for gemstones. However, we do pay wholesale price for all diamonds and will gladly accept them.

What kind of gold or jewelry will you accept?

We generally accept ALL gold items sent to us and guarantee your payment will be sent to you within 24 hours.

Is the Just Sell Gold Kit free?

Yes! FedEx overnight shipping is also prepaid by Just Sell Gold. Gold Kits are insured free for up to $5000. If you wish to insure your package for additional value, just call us at (866) 636-4515 and we’ll take care of everything for you.

I have fine gold jewelry to sell and would like some extra security in terms of packaging my items. Do I have to use my own packaging or will you supply me with extra materials?

Our standard Just Sell Gold Kit comes with a durable bag for you to use. While these bags will generally be enough for any gold item you wish to send us, please call our customer service anytime at (866) 636-4515 if you have any questions or concerns.

How will I know when you’ve received my Just Sell Gold Kit?

You can track the status of your pack 24 hours a day, 7 days a week by using tools built into your account. This provides instant access to our online database. To get started, log into your account and you can view the order status immediately.

What can I do if I am not satisfied with the amount I have been paid?

If you are unhappy with your cash payment, do not worry. As long as we receive the check back within 30 days of the date printed on the check, we will return your gold. No questions asked.

Can I use my own packaging to sell and buy gold?

Yes. If you prefer not to wait to receive an Just Sell Gold Kit from us, feel free to use your own packaging with printed free FedEx overnight label. Please email us at [email protected] for more information.

Some of my old gold jewelry has diamonds or semi-precious stones in the settings. Should I try to remove them before sending my pack to you? Or will you return them to me?

Any gold jewelry containing diamonds will be credited back to your account and paid for on your gold settlement sheet. Any gold jewelry containing semi-precious stones will not be paid for. You are welcome to remove these stones before sending your kit to us.